Resume
DownloadObjective
Improve the quality of life for others through excellent design and usability.
Education
Bachelor of Fine Arts in Graphic Design
Cum Laude, Overall GPA: 3.64
Sam Houston State University
May 2019
Experience
User Experience Manager / May 2023 - Present
I am building and leading a new User Experience team, overseeing user experience for campus digital products, including research, content, design, development, and training. I am leading 2 full-time and 3 part-time staff within Information Technology to create user-centric solutions.
User Experience Developer / Sep 2022 - May 2023
In September 2022, my position shifted to Information Technology, where I contributed to the division realignment project. I enhanced technology processes by designing and conducting user research for technology acquisition request forms. Additionally, I conducted workshops to improve the IT service catalog in the customer service portal and developed a product catalog to streamline processes and reduce software duplication. I continued to support Finance and Operations within the IT department.
User Experience Developer / Oct 2021 - Sep 2022
My position in Finance & Operations, as a Web & Media Developer, expanded role beyond web development to a one person UX Team. In addition to writing front-end code and designing, I actively engaged in user research and led workshops for complex forms and automated workflows. I also collaborated with Business Analysts to help departments select and maximize software.
Web & Media Developer III / Jun 2019 - Oct 2021
Working for Finance & Operations, I overhauled web content for 24 departments with a focus on meeting internal audience needs and enhancing operational efficiency. This role required understanding of business processes and services to effectively write, organize, and design content.
Student Asst - Graphic Designer / Jan 2018 - Jun 2019
This role began as a vector map project for parking but evolved into web development and marketing for all of Public Safety Services. I successfully simplified complex parking systems for campus understanding through web development, mass emails, flyers, brochures, signage, and social media. Subsequently, I heightened campus security awareness by updating police content on the website, designing security and safety annual reports, and creating the Campus Security Authority form.
Student Asst - Print Lab Assistant / Sep 2017 - Jan 2018
Provided excellent customer service to students utilizing the graphic design print lab by troubleshooting errors and promoting cleanliness at Sam Houston State University.
Skills
User Experience
- Conducting qualitative and quantitative user research.
- Applying of user-centered design principles.
- Applying W3C accessibility standards.
- Developing of wireframes, prototypes, and user flows.
- Knowledge of human usability and responsive design.
- Planning and conducting usability testing.
- Creating content plans and site maps.
Development
- HTML5 and CSS3 coding.
- Knowledge of JavaScript and jQuery.
- Applying BootStrap and Zurb CSS libraries.
- Ability to understand of software strengths and limitations.
- Administrating Content Management System.
Communication
- Ability to distill complex concepts.
- Ability to create and present/communicate complex technical information to a variety of stakeholders and leadership.
- Building consensus and articulating the impact of design.
Business
- Analyzing business process and needs.
- Managing projects, automating workflows, and prioritizing work.
- Leading and facilitating design sessions with end users, stakeholders, and development teams.
- Mapping end-to-end workflows for enhanced understanding and identifiying improvements.
Tools
Adobe Acrobat Pro
PDF Forms & Accessibility
Adobe InDesign
Layout Design
Adobe Illustrator
Vector Design
Adobe Photoshop
Photo Editing
Adobe Sign
Digital Signature Software
Adobe XD
Interface Design & Prototype
Google Analytics
Web Analytics
Font Awesome
Cloud-based Icons & Logos Library
LucidChart
Diagramming
LucidSpark
Whiteboard & Online Workshop Space
Microsoft Forms
Form Solution
Microsoft Office
Office Productivity & Presentation
Qualtrics Survey
Form Solution
SharePoint
Database & Workflow Dashboard
Visual Studio Code
HTML, CSS, JS Text Editing