Resume

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Objective

Improve the quality of life for others through excellent design and usability.

Education

User Experience Certification

Nielsen Norman Group

ID: 1034952

May 2021

Bachelor of Fine Arts in Graphic Design

Cum Laude, Overall GPA: 3.64

Sam Houston State University

May 2019

Experience

User Experience Manager / May 2023 - Present

I am building and leading a new User Experience team, overseeing user experience for campus digital products, including research, content, design, development, and training. I am leading 2 full-time and 3 part-time staff within Information Technology to create user-centric solutions.

User Experience Developer / Sep 2022 - May 2023

In September 2022, my position shifted to Information Technology, where I contributed to the division realignment project. I enhanced technology processes by designing and conducting user research for technology acquisition request forms. Additionally, I conducted workshops to improve the IT service catalog in the customer service portal and developed a product catalog to streamline processes and reduce software duplication. I continued to support Finance and Operations within the IT department.

User Experience Developer / Oct 2021 - Sep 2022

My position in Finance & Operations, as a Web & Media Developer, expanded role beyond web development to a one person UX Team. In addition to writing front-end code and designing, I actively engaged in user research and led workshops for complex forms and automated workflows. I also collaborated with Business Analysts to help departments select and maximize software.

Web & Media Developer III / Jun 2019 - Oct 2021

Working for Finance & Operations, I overhauled web content for 24 departments with a focus on meeting internal audience needs and enhancing operational efficiency. This role required understanding of business processes and services to effectively write, organize, and design content.

Student Asst - Graphic Designer / Jan 2018 - Jun 2019

This role began as a vector map project for parking but evolved into web development and marketing for all of Public Safety Services. I successfully simplified complex parking systems for campus understanding through web development, mass emails, flyers, brochures, signage, and social media. Subsequently, I heightened campus security awareness by updating police content on the website, designing security and safety annual reports, and creating the Campus Security Authority form.

Student Asst - Print Lab Assistant / Sep 2017 - Jan 2018

Provided excellent customer service to students utilizing the graphic design print lab by troubleshooting errors and promoting cleanliness at Sam Houston State University.

Skills

User Experience

Conducting qualitative and quantitative user research.
Applying of user-centered design principles.
Applying W3C accessibility standards.
Developing of wireframes, prototypes, and user flows.
Knowledge of human usability and responsive design.
Planning and conducting usability testing.
Creating content plans and site maps.

Development

HTML5 and CSS3 coding.
Knowledge of JavaScript and jQuery.
Applying BootStrap and Zurb CSS libraries.
Ability to understand of software strengths and limitations.
Administrating Content Management System.

Communication

Ability to distill complex concepts.
Ability to create and present/communicate complex technical information to a variety of stakeholders and leadership.
Building consensus and articulating the impact of design.

Business

Analyzing business process and needs.
Managing projects, automating workflows, and prioritizing work.
Leading and facilitating design sessions with end users, stakeholders, and development teams.
Mapping end-to-end workflows for enhanced understanding and identifiying improvements.